Shipping, Returns & Exchanges Policy
Thank you for shopping at PawPawify.
To serve you better, we will begin to process your order immediately you click the Submit Order Button.
1. Our Products
- a) Although we have made every effort to display the colors accurately, the images of the Products on our site are for illustrative purposes only.
- b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the Products, your Products may vary slightly from those images.
2. Processing Guidelines
- a) All Products on the site are subject to availability and payment being received before your order is processed.
- b) We will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.
3. Shipping and Tracking Number
- a) We only ship to addresses located within the United States, free of charge.
- b) When you place your order, you will get an approximate delivery time based on the availability of your items and order processing time. Depending on your region, shipping couriers and delivery date estimates will appear on the order page.
- c) Please note that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.
- d) Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 24 hours before the tracking number can be updated online.
4. Order Processing
- a) We aim to process and ship the Products you’ve ordered within 1 – 2 business days of your order being submitted.
- b)This refers to the time it takes for items to be shipped from our warehouse to the destination. Free Shipping orders usually takes about 7-14 days , US orders are shipped by USPS/FedEx/Others.
- c) Please note that once an order is processed and shipped out, we are unable to change the delivery address or other aspects of the order.
- a) You are required to inspect the delivered Products once you receive you order and ensure that the Products are in “as expected” condition.
- b) In the event they are not in an “as expected” condition, please Contact Us as soon as possible, with all necessary information, including photographic proof.
6. Returns and Exchanges
- a) We accept returns on most Products within 7 days of receipt, for Products that HAVE NOT BEEN OPENED, USED or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.
- b) Please note that we do not accept returns on any special orders and/or promotional/final sale Products.
- a) All exchange notices must be received to our office within 7 days of receiving your order. We will do our best to fulfill your exchange request.
- b) If your desired replacement item is no longer available, we will help you find another item you like or process a store credit refund if the item falls within our return policy.
6.3 Returns Procedure
- a) Please Contact Us so we may provide you with a Returns Merchandise Authorization (RMA) number and Return Address.
- b) You must take reasonable care of the Product(s) you wish to return/exchange, and they should be returned unopened, unused and in their original condition from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
- c) All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
- d) For Returns, we will be able to process your refund in the form of store credit within7 days of us receiving the returned Product. Please note that original shipping charges are non-refundable.
- e) For Exchanges, we will ship to you the desired Product, within 7 days of us receiving the returned Product, as per our Shipping policy.
7. Shipping Errors / Damaged Products
- a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
- b) If you have received a wrong or damaged Product, please Contact Us within 7 days of receiving the order to be eligible for a free exchange with a free replacement Product.
- c) We will ship to you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
9. Entire agreement
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products.
10. Contact Us
If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact Us.